Service Technician — Level II

Job Description:

This is a skilled, lead hand work involving the use of manual or power-operated equipment to release plugged sewer services. In accordance with established procedures, the Service Technician investigates the cause of drainage problems, unplugs blockages, advises homeowners/occupants of the result of investigation or action taken, also locates secondary utilities with appropriate equipment and completes required forms and reports. In addition, on weekends, the incumbent also responds to call outs for emergencies. Lead hand exercises supervision over a labourer who assists in the work as required.

Typical Duties:

  • Investigates causes of drainage complaint calls by checking service pipes as well as main sewers; determines the source of trouble and decides on action to be taken; refers
    complex complaints to foreman for further action.
  • Unplugs blockages in service pipes using manual or power-operated rodding equipment. Performs service televising.
  • Performs locating of secondary utilities on private property – past the meter, for both power, gas, telephone and sanitary and storm lines.
  • Meets and converses with homeowners/occupants to discuss nature of complaint and result of action taken.
  • Uses two-way radio to communicate with dispatch and supervisor.
  • Completes all required forms and reports obtaining PO#’s.
  • Provides lead hand supervision to a labourer helper.
  • Performs related duties as assigned.

Knowledge, Abilities and Skills

  • Considerable knowledge of drainage maintenance system.
  • Considerable knowledge of work and safety procedures.
  • Considerable knowledge of bylaws pertaining to nature of work.
  • Some knowledge of plumbing.
  • Knowledge of the geography and street locations within the city and country.
  • Ability to deal effectively with the public and to cope with criticism or verbal abuse.
  • Ability to establish and maintain effective working relations.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to interpret plans/maps.
  • Ability to lift and carry equipment from vehicle to basements and to work in awkward positions.

Training and Experience Requirements

Completion of the Grade 12 or GED; four years experience in sewer maintenance or construction; and successful completion of short courses in public relations upon appointment. Completion of Level 1 Wastewater Collection of the Alberta Environment Certification Program. Possession of a valid Class 5 Alberta Motor Vehicle Operator’s license.

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